Xen IT has been delivering managed IT services from the Gold Coast since 2007. We're a team of real people who genuinely care about the businesses we support.
Xen IT was founded in 2007 by Michael, who saw a simple but frustrating problem: small and medium businesses were getting terrible IT support — either too expensive, too slow, or too reactive. They deserved better.
Starting with businesses around the Gold Coast, we built a reputation for being genuinely responsive, honest, and proactive. Word spread. Today, we support businesses across Australia and New Zealand, with our core Gold Coast and Brisbane client base continuing to grow.
We've kept the culture of that original business intact: real people who answer the phone, explain things in plain English, and actually care whether your business is running well. We're not a call centre. We're your IT team.
2007
Year Founded
19+
Years Experience
99.7%
Client Satisfaction
8+
Team Members & Growing
These aren't just words on a page — they're the commitments we make to every client, every day.
We monitor your systems 24/7 and fix issues before they affect your business. You shouldn't have to call us because something broke.
We don't hide behind technical jargon. We explain what's happening, why it matters, and what we're doing about it — clearly.
Most support tickets are resolved the same day. When something is urgent, we treat it as urgent — because your time matters.
We only recommend what you actually need. No upselling, no vendor kickbacks, no unnecessary complexity. Just honest advice.
Our team holds the certifications and partnerships that matter for your business.
Microsoft Partner
Cloud, Microsoft 365 & Azure
30+ Years Combined Experience
Across the full team
10–500 User Networks
Proven at all SMB scales
When you contact Xen IT, you reach a real technician who knows your business.
Director
Leads Xen IT's direction and operations, making sure clients get a stable, well-run service and a partner that stays one step ahead of issues.
Senior Microsoft Engineer
Founded Xen IT in 2007 and leads our Microsoft engineering — from Microsoft 365 and Azure to identity and security across our clients' environments.
Senior Infrastructure Engineer
Designs and maintains the server, network, and cloud infrastructure that underpins our clients' businesses — built for reliability and scale.
Senior Systems Engineer
Specialises in complex systems integrations, migrations, and automation — turning technical challenges into seamless, working solutions.
Helpdesk Support - Supervisor
First point of contact for technical support, resolving client issues quickly and efficiently with a friendly, professional approach.
Admin & Accounts
Keeps everything running behind the scenes, managing day-to-day administration and ensuring our clients' accounts are always in order.
Accounts
Manages billing and financial administration, keeping our accounts processes accurate and our clients well informed.
From the Gold Coast to New Zealand, we support businesses wherever they operate.
Book a free, no-pressure IT assessment. We'll take a look at your current setup and give you honest, practical advice.
