Xen Technologies Pty Ltd T/A Xen IT · Miami, Gold Coast QLD
Miami, QLD 4220
www.xenit.com.au
(07) 5619 6555
Xen IT is a Gold Coast–based Managed Service Provider (MSP) delivering enterprise-grade IT infrastructure, cybersecurity, cloud services, and communications to small and mid-sized businesses across South East Queensland and Australia-wide.
Founded in 2007, we have grown to become one of the most trusted IT partners in the region, with a team of certified engineers providing proactive support, strategic guidance, and rapid incident response. Our clients benefit from predictable fixed-fee contracts, a dedicated support team with a one-hour response commitment, and technology aligned to their specific industry requirements.
We specialise in highly regulated sectors including legal, accounting, healthcare, financial services, and construction — industries where data security, compliance, and uptime are non-negotiable.
Our full-service IT portfolio covers every technology need for a growing business.
Fully outsourced IT management covering helpdesk support, endpoint monitoring, patch management, asset lifecycle, and strategic IT planning. Fixed monthly fee with predictable costs and no surprises.
Multi-layered security solutions protecting against ransomware, phishing, and data breaches. Security stack includes EDR, email filtering, DNS protection, MFA enforcement, and security awareness training.
Microsoft Cloud Solutions Partner providing licensing, migration, deployment, and ongoing management of Microsoft 365, Azure, SharePoint, and Teams environments.
3CX-powered cloud phone systems replacing legacy PABX hardware. Includes softphones, mobile apps, video conferencing, live chat, and CRM integrations across any device.
Immutable, air-gapped backup solutions with tested recovery procedures. Protects against ransomware, accidental deletion, hardware failure, and natural disaster. RTO/RPO targets defined and tested.
Specialist guidance for Australian businesses seeking ISO 27001, Essential 8, and SMB1001 compliance. Gap analysis, remediation roadmaps, evidence collection, and ongoing compliance monitoring.
Enterprise-grade network infrastructure design, installation, and ongoing management. Managed firewalls, VLAN segmentation, guest WiFi, SD-WAN, and site-to-site VPNs for multi-office environments.
Practical AI deployment for SMBs including Microsoft Copilot rollouts, AI governance policy development, workflow automation using Power Automate, and safe AI tool integration strategies.
We understand that different industries have different compliance obligations, workflows, and risk profiles. Our solutions are tailored accordingly.
What sets us apart from other IT providers in the region.
Our SLA targets a response within one business hour for all support requests — not just acknowledgement, but an engineer actively working the issue.
Every client has a dedicated account manager who understands your environment, your goals, and your people — providing continuity and a single point of accountability.
Deep knowledge of regulated industries — we understand trust accounting requirements, client file confidentiality, AHPRA obligations, and AFSL compliance, not just generic IT.
Our RMM platform monitors every endpoint 24/7. We identify and resolve most issues before they impact your business — our goal is for you to never know something went wrong.
Founded in 2007, we have deep institutional knowledge of South East Queensland business IT environments, supplier ecosystems, and regulatory requirements.
Every engagement starts with a security baseline assessment. We do not cut corners on security to reduce cost — our clients' data and reputation depend on getting this right.
We hold formal partnerships and engineer certifications with the vendors we recommend and deploy.
For procurement inquiries, tender responses, or to discuss how Xen IT can support your business or organisation, please contact us directly.
Contact our team to discuss your requirements, request a site visit, or obtain a proposal tailored to your organisation.
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