Downtime on the production floor doesn't just inconvenience staff — it costs thousands of dollars per hour. Manufacturing businesses face unique IT challenges where operational technology (OT) and information technology (IT) must work seamlessly together. Xen IT understands both worlds.
From the production floor to the boardroom — your IT has to support it all without missing a beat.
PLCs, SCADA systems, and industrial control systems now need to connect to the corporate network and cloud — creating both opportunity and significant security risk if not managed correctly.
MYOB Advanced, SAP, Pronto, and other manufacturing ERPs require specialised IT support to keep integrations running between production scheduling, inventory, procurement, and finance.
An IT outage that stops a production line can cost thousands per hour. Your IT provider must understand the urgency and have systems in place to prioritise production-critical incidents.
Manufacturing is now the most targeted sector for ransomware. Attackers know that production downtime creates enormous pressure to pay. Protecting OT environments requires specialist knowledge beyond standard IT security.
Manufacturing businesses often operate across multiple facilities — factories, warehouses, distribution centres, and head office — each with different IT requirements that must all connect seamlessly.
Many manufacturers supplying to government, defence, or large enterprise clients must demonstrate Essential 8 or ISO 27001 compliance. We manage your compliance journey alongside your IT.
We understand that the factory floor can't wait for a ticket to be processed. We provide priority response for production-critical IT issues and proactive management to prevent them from occurring in the first place.
MYOB Advanced, SAP, and ERP support
Expert helpdesk for your manufacturing ERP — integration troubleshooting, user support, and system health monitoring
OT network segmentation and security
Isolated OT/IT network zones to protect industrial control systems while enabling data flow to business systems
24/7 monitoring of production-critical systems
Round-the-clock alerting for servers, network infrastructure, and applications that keep production running
Multi-site connectivity and failover
Reliable, redundant network connections between all facilities with automatic failover to prevent production halts
Essential 8 & ISO 27001 compliance support
Meet the cybersecurity compliance requirements of your government and enterprise customers
Head Office & Administration
Microsoft 365, finance systems, HR, CRM, email, and corporate IT infrastructure
Production Floor Systems
ERP terminals, barcode scanners, production scheduling software, and quality management systems
OT / Industrial Systems
SCADA and HMI network segmentation, remote monitoring visibility, and secure remote access for engineers
Warehouse & Logistics
WiFi coverage, handheld device management, WMS connectivity, and dock operations technology
71%
of manufacturers experienced a cyberattack in the past 12 months
$50K+
average cost of a single production line downtime hour
#1
Manufacturing is the most ransomware-targeted sector globally
Is your production floor's IT keeping up?
Get a free IT assessment — we'll identify your vulnerabilities and risks before they cause downtime.
