Not-for-profits do vital work on tight budgets — and hold sensitive donor and member data. Xen IT helps Gold Coast charities access discounted technology, stay secure, and get more from every IT dollar.
The Gold Coast has a large and active not-for-profit sector — community services, health and disability groups, sporting and cultural organisations and charities across Southport, Robina and beyond. Many do vital work on tight budgets while holding sensitive donor and member data.
Good IT shouldn't be out of reach for a charity. We're based here on the Gold Coast, we understand how community organisations operate, and we help them access discounted technology and stay secure — without blowing the budget.
Limited budgets, sensitive data and lean teams make security hard — and make NFPs a target. These are the pressures we help take off your plate.
NFPs are expected to protect data like a bank on a fraction of the budget. Under-resourced IT leaves gaps that attackers actively look for.
Charities hold sensitive personal information about donors, members and often vulnerable beneficiaries. A breach damages the trust your mission depends on.
Not-for-profits are increasingly targeted by phishing and ransomware — often precisely because defences and training are assumed to be weaker.
High turnover and many volunteers make access control and offboarding hard — old accounts and shared logins are a common way in.
Many NFPs don’t realise how much donated and discounted technology they’re eligible for — or how to access it safely.
'We have backups' isn’t 'we can recover'. After ransomware or hardware failure, untested backups fail exactly when your organisation depends on them.
Eligible charities and not-for-profits can access donated and heavily discounted technology — and there are funding programs you may qualify for. We help you access them and set them up securely.
Through Connecting Up (Infoxchange) — Australia’s TechSoup partner — eligible not-for-profits get donated and discounted products from Microsoft, Adobe, Google, Cisco, Dell and more. Membership is free; a small admin fee applies to donated products.
Eligible charities can get Microsoft 365 Business Basic free for up to 300 users, with Business Standard (~AU$5.00) and Business Premium (~AU$8.20) per user/month at discounted nonprofit rates. We’ll confirm your eligibility and set it up securely.
Program details, eligibility and pricing correct as at July 2026 and set by the providers — we’ll confirm your current eligibility. Xen IT is an independent MSP, not affiliated with these programs.
Access to donated & discounted software
We help you tap Connecting Up and Microsoft nonprofit programs — and set them up properly
Security scaled to a not-for-profit budget
MFA, endpoint protection, backups and the Essential Eight, sized to what you can sustain
Microsoft 365 nonprofit setup & migration
Get eligible staff onto free/discounted Microsoft 365, configured securely
Donor & member data protection
Encryption and access control around the sensitive data your supporters trust you with
Simple access & volunteer management
Clean onboarding and offboarding so old accounts don’t become a back door
Tested, encrypted backups & recovery
Recovery you’ve proven works — even after ransomware
A breach doesn’t just cost money a not-for-profit can’t spare — it costs the trust of donors, members and the community your mission relies on.
Security-first managed IT — funded smartly through discounts and grants — protects both your mission and your budget.
Gold Coast not-for-profits choose Xen IT because we're local, affordable, and know how to stretch a charity's budget.
Gold Coast
Based & on-site — a local team, not overseas
Since 2007
19+ years supporting Australian organisations
<1hr
Average helpdesk response time
NFP-Ready
Discounts & grants set up for you
Yes. Xen IT is Gold Coast–based and we support charities, community groups and not-for-profits across Southport, Robina and the wider Gold Coast — on-site when needed and remotely for fast, affordable support.
Yes, if eligible. Charities can get Microsoft 365 Business Basic free for up to 300 users, with Business Standard and Premium at discounted nonprofit rates. We confirm your eligibility (typically via ACNC registration) and set it up securely.
Connecting Up (Infoxchange) is Australia's TechSoup partner. Membership is free — you register your organisation, get verified, and can then access donated and discounted software from Microsoft, Adobe, Google and others. We help you choose and deploy the right tools safely.
It varies. Government programs (such as cyber-awareness support for community groups) mean some NFPs may be eligible for funding, and the ASD and ACNC publish a free cyber governance toolkit. We help you find what applies and act on it — we don't promise funding you're not eligible for.
Because you hold sensitive donor, member and beneficiary data on limited budgets, which makes NFPs an attractive target for phishing and ransomware. A breach can reduce donations and grant confidence, and boards have governance obligations for cyber risk.
Ready to do more IT with your Gold Coast charity’s budget?
Book a free, no-obligation IT assessment — we’ll show you what you’re eligible for.
