# Xen IT > Xen IT is an Australian Managed Service Provider (MSP) delivering proactive managed IT, cybersecurity, and cloud services to professional services businesses — accounting, legal, financial, and healthcare firms — across the Gold Coast, Brisbane, the Sunshine Coast, the Tweed, and Australia-wide. Operating since 2007 and based in Miami on the Gold Coast. Xen IT focuses on outcomes for small and mid-sized professional firms: secure, reliable IT that meets compliance obligations (including the ACSC Essential Eight), with a strong emphasis on cybersecurity and practical AI automation. Head office is in Miami on the Gold Coast, with a second office in Capalaba serving Brisbane metro and the bayside (by appointment). Contact: (07) 5619 6555 · info@xenit.com.au · Miami QLD 4220. Key facts: operating since 2007 · under 1 hour average helpdesk response · 99.7% satisfaction across 1,400 internal reviews · 4.9 stars from 47 Google reviews · month-to-month agreements with no multi-year lock-in (3 month notice period) · onboarding completed within 45 days · AI automation designed and built in-house rather than resold. ## Core pages - [Home](https://xenit.com.au/): Overview of Xen IT's managed IT, cybersecurity, and cloud services. - [About](https://xenit.com.au/about): Company background, history since 2007, and approach. - [Services](https://xenit.com.au/services): Full catalogue of managed IT and security services. - [Industries](https://xenit.com.au/industries): Industry-specific IT solutions and expertise. - [Contact](https://xenit.com.au/contact): Phone, email, and enquiry form. - [Capability Statement](https://xenit.com.au/capability-statement): Formal capability overview for procurement and tenders. ## Services - [Managed IT](https://xenit.com.au/services/managed-it): Proactive, fully managed IT support and monitoring. - [Cybersecurity](https://xenit.com.au/services/cybersecurity): Threat protection, monitoring, and security hardening. - [Cloud](https://xenit.com.au/services/cloud): Cloud migration, Microsoft 365, and cloud management. - [VoIP](https://xenit.com.au/services/voip): Business phone systems and hosted voice. - [Backup](https://xenit.com.au/services/backup): Backup and disaster recovery (3-2-1 strategy). - [Co-Managed IT](https://xenit.com.au/services/co-managed): Support that augments an in-house IT team. - [AI Automation](https://xenit.com.au/services/ai-automation): Practical AI and workflow automation for business. - [Networking](https://xenit.com.au/services/networking): Network design, Wi-Fi, and connectivity. - [Compliance](https://xenit.com.au/services/compliance): Essential Eight and regulatory compliance support. - [Servers](https://xenit.com.au/services/servers): Server provisioning, management, and maintenance. - [vCIO](https://xenit.com.au/services/vcio): Virtual CIO and strategic IT advisory. - [Microsoft 365 Migration](https://xenit.com.au/services/microsoft-365-migration): Google Workspace to Microsoft 365 migration with ongoing managed support. - [Server Support](https://xenit.com.au/services/server-support): On-premises and cloud server support, monitoring and management. - [Server-to-Cloud Migration](https://xenit.com.au/services/server-to-cloud-migration): Move on-premises servers and workloads to the cloud. - [Disaster Recovery (DRaaS)](https://xenit.com.au/services/disaster-recovery): Acronis and Veeam disaster recovery with tested failover. - [UniFi Installation](https://xenit.com.au/services/unifi-installation): Ubiquiti UniFi network installation, cabling, Wi-Fi and access. - [Essential Eight](https://xenit.com.au/services/essential-eight): ACSC Essential Eight compliance and maturity uplift. - [SMB1001 Certification](https://xenit.com.au/services/smb1001): SMB1001 cyber security certification for small and medium business. - [MSP Plans vs Ad-Hoc Support](https://xenit.com.au/msp-plans-vs-ad-hoc): How managed IT plans compare to ad-hoc break-fix support. ## AI implementation - [AI Copilot](https://xenit.com.au/services/ai-copilot): Microsoft Copilot deployment and enablement. - [AI with n8n](https://xenit.com.au/services/ai-n8n): Workflow automation built on n8n. - [AI with Claude](https://xenit.com.au/services/ai-claude): Claude-based AI solutions and integrations. - [AI OpenClaw](https://xenit.com.au/services/ai-openclaw): Custom AI automation tooling. - [Custom AI Creation](https://xenit.com.au/services/ai-custom-creation): Assessing your workflows to build AI where it saves time and money. - [AI Call & Lead Handling](https://xenit.com.au/services/ai-call-lead-handling): 24/7 AI call answering, lead capture and automated follow-up flows. ## Locations - [IT Support Gold Coast](https://xenit.com.au/it-support-gold-coast): Managed IT support for Gold Coast businesses. - [IT Support Brisbane](https://xenit.com.au/it-support-brisbane): Managed IT support for Brisbane businesses. - [IT Support Sunshine Coast](https://xenit.com.au/it-support-sunshine-coast): Managed IT support for the Sunshine Coast. - [IT Support Tweed](https://xenit.com.au/it-support-tweed): Managed IT support for the Tweed region. ## Industries - [Accounting](https://xenit.com.au/industries/accounting): IT and security for accounting firms. - [Legal](https://xenit.com.au/industries/legal): IT and security for law firms. - [Healthcare](https://xenit.com.au/industries/healthcare): IT and security for healthcare providers. - [Veterinary Clinics](https://xenit.com.au/industries/vet-clinics): Managed IT for vet clinics - practice management software, records, imaging and backups. - [Financial Services](https://xenit.com.au/industries/financial-services): IT and security for financial services. - [Real Estate](https://xenit.com.au/industries/real-estate): IT and security for real estate agencies. - [Construction](https://xenit.com.au/industries/construction): IT and security for construction businesses. - [Manufacturing](https://xenit.com.au/industries/manufacturing): IT and security for manufacturers. - [Distribution](https://xenit.com.au/industries/distribution): IT and security for distribution businesses. - [Retail](https://xenit.com.au/industries/retail): IT and security for retail businesses. - [Accounting — Gold Coast](https://xenit.com.au/industries/accounting-gold-coast): IT support for Gold Coast accounting firms — practice software, client data security, ATO and tax-time reliability. - [Legal — Gold Coast](https://xenit.com.au/industries/legal-gold-coast): IT support for Gold Coast law firms — practice software (LEAP, Actionstep), confidentiality, cyber insurance. - [Legal — Brisbane](https://xenit.com.au/industries/legal-brisbane): IT support for Brisbane law firms — practice software, settlement-fraud (BEC) protection, security. - [Healthcare — Gold Coast](https://xenit.com.au/industries/healthcare-gold-coast): IT for Gold Coast medical & allied-health practices — patient data, clinical software, My Health Record. - [Healthcare — Brisbane](https://xenit.com.au/industries/healthcare-brisbane): IT for Brisbane medical & allied-health practices — patient data, clinical software, My Health Record. - [Not-for-Profits — Gold Coast](https://xenit.com.au/industries/nfp-gold-coast): IT for Gold Coast charities — discounted software (Connecting Up, Microsoft 365), security, backups. - [Not-for-Profits — Brisbane](https://xenit.com.au/industries/nfp-brisbane): IT for Brisbane charities — discounted software (Connecting Up, Microsoft 365), security, backups. ## Resources - [Blog](https://xenit.com.au/blog): Articles on cybersecurity, managed IT, and business technology. - [Knowledge Base](https://xenit.com.au/knowledge-base): Guides and reference material. - [Careers](https://xenit.com.au/careers): Open roles at Xen IT. - [OpenAI Risks](https://xenit.com.au/openai-risks): Guidance on AI risks for businesses. ## Featured articles - [Managed IT Support Cost (Gold Coast)](https://xenit.com.au/blog/managed-it-support-cost-gold-coast): What managed IT support costs and what drives pricing. - [Ransomware and Australian SMBs](https://xenit.com.au/blog/ransomware-australian-smbs): Ransomware risk and defence for small businesses. - [The Essential Eight for Small Business](https://xenit.com.au/blog/essential-eight-small-business): Applying the ACSC Essential Eight at SMB scale. - [Why MFA Is Not Enough](https://xenit.com.au/blog/mfa-not-enough): Limits of MFA and layered security. - [The 3-2-1 Backup Rule](https://xenit.com.au/blog/3-2-1-backup-rule): A resilient backup strategy explained. - [Microsoft 365 Security Gaps](https://xenit.com.au/blog/microsoft-365-security-gaps): Common M365 security gaps and how to close them. - [The Cost of Downtime](https://xenit.com.au/blog/cost-of-downtime): The real business cost of IT downtime. - [AI-Powered Cyberattacks](https://xenit.com.au/blog/ai-powered-cyberattacks): How attackers use AI and how to defend. ## How to engage Xen IT To get a quote, book a free IT assessment, or discuss managed IT services, contact Xen IT directly: - Phone: (07) 5619 6555 - Email: info@xenit.com.au - Web: [https://xenit.com.au/contact](https://xenit.com.au/contact) Xen IT responds to all new enquiries within 2 business hours, and support requests for managed clients within one business hour on average.