Already have an internal IT person or small IT team? Co-managed IT from Xen IT gives them the specialist tools, enterprise monitoring platforms, and senior-level expertise they need — without the cost of hiring additional headcount. We fill the gaps, handle overflow, and provide capabilities your internal team simply can't have alone.
Co-managed IT suits businesses in a specific sweet spot — too large for fully outsourced IT, but not large enough to staff every IT capability in-house.
One IT person managing 30–150 staff who needs backup, specialist skills, and someone to cover their leave
2–4 IT staff handling day-to-day support but lacking cybersecurity, cloud, or infrastructure specialists
Businesses with offices across multiple locations that need consistent, standardised IT management
Businesses scaling fast whose IT demands are outpacing their internal team's capacity to keep up
Even the best internal IT staff can't be specialists in every area. Co-managed IT fills the gaps.
Cybersecurity, cloud architecture, server virtualisation, and compliance are deep specialisations. A generalist IT manager can't stay current in all of them simultaneously.
When your sole IT person goes on leave, takes sick days, or resigns, your entire technology environment is unsupported. The business can't stop for IT staff absences.
RMM platforms, SIEM, professional PSA systems, and enterprise monitoring tools require significant investment and expertise. Co-managed IT shares access to our full toolset.
Hiring a second IT person costs $80,000–$120,000 per year in salary and on-costs — for skills you may only need occasionally. Co-managed IT provides capacity without full-time employment costs.
Your IT manager spends all day on helpdesk tickets and never has time for strategic projects — migrations, security hardening, compliance. The backlog just grows.
Without 24/7 monitoring and dedicated security expertise, threats go undetected. Internal IT staff are generalists — cybersecurity requires deep, current specialisation.
Co-managed IT isn't a cookie-cutter service. We work with you to define exactly which responsibilities stay with your internal team and which we take on. The split is entirely flexible and evolves as your needs change.
Your IT Team Keeps
Day-to-day helpdesk, end-user relationships, business application support, and any areas where internal context is essential.
Xen IT Provides
24/7 monitoring, specialist cybersecurity, cloud architecture, compliance, project delivery, advanced troubleshooting, and after-hours escalation.
Together You Get
A complete IT capability — with no gaps, no single points of failure, and the right specialist for every problem.
Your IT team gets access to our professional Remote Monitoring & Management platform — the same tools we use to manage hundreds of endpoints.
Cybersecurity is a full-time discipline. Our security team handles threat monitoring, vulnerability management, and incident response — so your IT manager doesn't have to.
We cover your internal IT staff during annual leave, sick leave, and after business hours — ensuring continuous support for your organisation year-round.
Server migrations, Azure deployments, Microsoft 365 rollouts — we deliver the complex projects that would otherwise sit in your internal IT backlog indefinitely.
Our virtual CIO works with your internal IT manager and business leadership on technology roadmaps, budgeting, and strategic decision-making.
We bring the documentation, processes, and technical controls required for Essential 8, ISO 27001, or SMB1001 — freeing your IT manager from compliance administration.
Your Team
Retains Full Control — We Augment, Not Replace
Flexible
Scope Defined by You — Adjust as Needs Change
19+
Years Supporting IT Teams on the Gold Coast
One Team
Seamless Collaboration with Your Internal IT Staff
Your IT team is good — we make them great.
Let's have a conversation about where your team needs support and how we can fill those gaps without stepping on their toes.
