Your ageing phone system is holding your business back. Cloud VoIP gives your team professional call handling, auto-attendants, call recording, and mobile softphone access — without the hardware costs, line rental, and maintenance headaches of traditional PABX systems. Xen IT designs, installs, and manages your communications infrastructure end-to-end.
Traditional PABX systems come with limitations that frustrate staff, damage client experience, and cost more than they should.
Paying for multiple PSTN or ISDN lines, high per-minute call charges, and long-distance rates that haven't changed since the 1990s. VoIP cuts call costs significantly.
Staff who work from home, visit client sites, or travel can't receive business calls on their work number. Calls go unanswered or get forwarded to personal mobiles.
Your PABX is out of support, and when it fails you'll face an emergency replacement at full cost. Older hardware is also incompatible with modern softphone and UC features.
Missed calls result in lost business. Without voicemail-to-email or call recording, your team has no visibility over missed client enquiries or call history.
Adding a new line or extension requires a technician, new hardware, and significant cost. Cloud VoIP lets you add or remove users in minutes from a web portal.
Running multiple office locations means separate phone bills, separate systems, and no easy internal calling. Cloud VoIP unifies all sites on one platform with one bill.
Cloud VoIP routes your calls through the internet — giving every team member a full-featured business phone on their desk phone, computer, or mobile.
Professional greeting menus route callers to the right person or department automatically — even outside business hours.
Record calls for quality, compliance, or training. Recordings stored securely in the cloud and accessible from your admin portal.
Missed voicemails are transcribed and emailed to you immediately. Never miss a client message, even when away from your desk.
Calls to one number ring multiple team members simultaneously or in sequence — ensuring someone always picks up client calls.
Detailed call logs, wait times, missed call reports, and team performance dashboards — so you can see exactly how your phones are performing.
Make and receive calls directly from Microsoft Teams using Direct Routing — one app for calls, chat, and video conferencing.
Up to 60%
Reduction in Monthly Phone Bills
Same Day
New User Provisioning
99.99%
Platform Uptime SLA
19+
Years Installing Phone Systems on the Gold Coast
Xen IT designs and deploys business phone systems built on 3CX — an award-winning, software-based PBX trusted by over 600,000 businesses in 190 countries. It replaces your ageing PABX with a modern, fully-featured communications platform that works on any device, from anywhere.
3CX Web Client — works in any browser, no install required
3CX brings calls, video, chat, and contact management into a single interface — accessible on desktop, web browser, and mobile.
The 3CX mobile app for iOS and Android gives your team a full-featured business phone wherever they are. Clients always reach the right person — without calling a personal mobile number.
3CX Mobile App — iOS & Android
3CX licensing scales from a handful of users right through to large enterprise call centres. Rather than publish a price list, we'd prefer to understand your business first — your team size, call volumes, features you actually need, and how you want it deployed.
That way we can recommend the right tier and deployment option, size the system correctly, and give you a clear, all-in quote with no surprises.
Tell us about your team, your current phone setup, and what you need — we'll put together a tailored 3CX proposal at no cost and no obligation.
Request a Free Quote (07) 5619 6555Response within one business hour
3CX can be deployed in whichever way suits your business. Xen IT will advise on the best fit and handle the setup end-to-end.
3CX manages the servers for you. Xen IT handles your setup, configuration, and ongoing support. Simplest option — no servers to worry about.
We deploy 3CX on a dedicated cloud virtual machine (Google Cloud, Azure, or AWS) in an Australian data centre. More control, same simplicity.
3CX runs on your own server hardware in your office. Full control over your data, no recurring hosting cost, and works even if internet is down (for internal calls).
Eliminate expensive ISDN line rentals, expensive interstate calls, and maintenance contracts on ageing hardware.
Answer your business number from your mobile, laptop, or home office. Never miss a client call regardless of where you're working.
Call recording, auto-attendant, analytics, Teams integration — features that used to cost enterprise money are now SMB-affordable.
Add a new staff member's phone line today. No technician visit required. Scale up or down in minutes from a self-service portal.
Time to upgrade your business phone system?
We'll review your current setup and prepare a cost comparison — most businesses save significantly in the first year alone.
