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Switching to Xen IT

Changing IT providers is simpler than you think

We handle the handover with your current provider, so your team barely notices the change.

Call (07) 5619 6555
How it goes

Five steps, and you are only committed at step three.

Most people put off changing providers because they imagine a month of chaos. It is honestly not like that. Here is the whole thing, start to finish.

The five steps of moving to Xen IT A free onsite audit, a written plan, signing up, onboarding inside 45 days, then ongoing support with an average response under 15 minutes. 1 We come to you Free onsite audit An hour or two of your time 2 You get a plan In plain English Yours to keep either way 3 We agree the scope Price before anything starts No lock-in contracts 4 We take it over Inside 45 days Quietly, in the background 5 You stop thinking about IT Under 15 min average response
Your first 45 days

The part you were dreading happens quietly in the background.

Onboarding is our job, not yours. Your team keeps working the way they always have while we document, secure and take over the environment behind them.

What happens during onboarding Onboarding runs in four stages inside 45 days: documentation and access, security and backups, monitoring and standards, then full handover to day-to-day support. Week 1 Weeks 2-3 Weeks 4-5 By day 45 We learn your setup Documentation, access, and who to call for what We shore things up Security and backups, tested rather than assumed We switch the lights on Monitoring, patching and standards across every device You are fully onboarded One number to call, and a team that already knows your setup

What actually changes for your team

On day one
Almost nothing. Same computers, same logins, same email. One new number to call when something breaks.
What you stop doing
  • Chasing someone who said they would call back
  • Wondering whether the backups actually work
  • Finding out about problems from your staff
  • Paying by the hour to fix the same thing twice
What you get instead
  • An engineer on the phone, not a ticket number
  • Monitoring that spots things before you do
  • Security and backups you can see evidence of
  • One predictable monthly cost
Book the free audit Or just call (07) 5619 6555 Two minutes on the phone will tell you whether we are worth the trouble.
01 · Free IT assessment
We review your environment and identify your biggest vulnerabilities and opportunities, with a clear roadmap whether you engage us or not.
02 · Handover
We coordinate passwords, documentation and licensing with your outgoing provider.
03 · Onboarding, up to 45 days
A planned onboarding to improve security, stability and efficiency before moving to ongoing management.
04 · Managed, month to month
SLA-driven support, 24/7 monitoring and quarterly reviews. No lock-in contracts.
Free IT assessment

Ready to stop fighting your IT?

Book a free, no-obligation IT assessment. We'll identify your biggest vulnerabilities and opportunities, and give you a clear roadmap, whether you engage us or not.

Prefer to talk? Call us directly
(07) 5619 6555
Suite 8 (West Wing), 2 Fortune Street, Coomera QLD 4209
Tell us about your business
Number of staff
We'll be in touch within one business day. No lock-in contracts.
Google Reviews

Don't take our word for it.

★★★★★
5.0 rating · 9 Google reviews
★★★★★
Google
“Xen Technologies. We called Xen in to review our cyber security and sort out general IT issues we were having. Laine was exceptional in doing just that. He brought to our attention several issues that needed actioning straight away. In a …”
T
The Bardo Health and Wellness Retreat
Google review · 9 months ago
★★★★★
Google
“Top-tier service from Laine at Xen IT. They’ve become a key partner for us when it comes to the complex technical tasks like email migrations and technical DNS problems. Fast, reliable, and zero BS. Highly recommend for any Gold Coast business needing proper IT support.”
J
Jayden O'Connell
Google review · 7 months ago
★★★★★
Google
“Laine is one of the best guys in the industry, I'd highly recommend him and Xen Technologies!”
M
Mikel Real
Google review · 5 months ago
★★★★★
Google
“Laine and his team are the absolute best. Would highly recommend them to everyone”
B
Beth De Laurence
Google review · 5 months ago
★★★★★
Google
“Laine is so easy to work with, great communication. Highly recommend.”
T
Tani Bloudell
Google review · a year ago
★★★★★
Google
“There is nothing more reassuring than having Xen Technolgies as our IT support. They are professional and reliable, problem solved in a short period of time ... highly recommend.”
F
Fat Hen Creek Campground
Google review · 3 years ago
★★★★★
Google
“Xen provided IT assistance for my business. They were prompt, professional and extremely knowledgeable. They cut through several frustrating issues with ruthless efficiency.”
B
Baker Family
Google review · 3 years ago
★★★★★
Google
“Great local msp provider. Matt and the team helped us secure our business.”
G
Greg Tosc
Google review · 4 years ago
★★★★★
Google
“Great company excellent work”
B
Brady's Softwash
Google review · a year ago
Read all reviews on Google →