Client references available. This is a real Xen IT client. Due to privacy, the business name is hidden — but we can give you access to this client as a reference on request.
Client Overview
A not-for-profit operating in the NDIS space, with 500 staff across 19 sites in Brisbane and its own internal IT team. Xen IT was brought in on a co-managed basis, working alongside that team rather than replacing it.
The Challenge
In the NDIS space, security and uptime are essential. The internal IT team was looking after 600 IT assets across 19 sites, and needed a partner to work alongside them on security, the network and day-to-day support.
Client Details
- Client
- Name withheld for privacy
- Industry
- Not-for-profit (NDIS)
- Staff
- 500
- Sites
- 19 across Brisbane
- IT assets
- 600
- Engagement
- Co-managed, alongside internal IT
- Reference
- Available on request
Once Xen IT was onboarded, the organisation’s helpdesk logged the fewest tickets it had ever had.
What We Did
Working alongside the internal IT team, Xen IT assisted with:
600 IT assets
Managed through Microsoft Intune and Microsoft 365, alongside the internal IT team.
Zero trust networking
Helped implement zero trust networking.
Network redeployments
Assisted with network redeployments.
Firewall and backup support
Supported the organisation’s firewalls and backups.
Day-to-day user support
Helped with day-to-day support for staff.
Services Used
The Xen IT services involved in this engagement.
Co-Managed IT Alongside the internal IT team Microsoft 365 & Intune 600 IT assets managed Cybersecurity Zero trust networking Networking & Firewalls Redeployments and firewall support Backup Backup support
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