Getting back a deleted file in OneDrive or SharePoint

Deleted the wrong thing, or saved over it? In most cases you can get it back yourself in under a minute, without anyone's help.

Step by step

1. Check the recycle bin. In OneDrive or the SharePoint site in a browser, click Recycle bin in the left-hand menu. Tick the file and choose Restore. It goes back where it was.
2. Check the second-stage bin. If it is not there, scroll to the bottom of the recycle bin page and open the second-stage recycle bin. Site owners can restore from there.
3. For a file you saved over. Do not look in the recycle bin - the file still exists. Right-click it, choose Version history, open an earlier version and restore it.
4. Restore a whole folder. In OneDrive, use Restore your OneDrive under the settings cog to roll your files back to an earlier point in time.

If it does not go to plan

• Deleted items are kept for a limited period, so act sooner rather than later.
• If the file is past that window, contact us - it may still be in a backup.

Still stuck?

Call us on (07) 5619 6555 or start a remote support session and an engineer will take a look. Screens move around between app versions, so if what you see does not match these steps, that is usually why.