Setting up 3CX on your mobile with a QR code

The 3CX app turns your mobile into your work extension, so you can take and make calls on your business number. The QR code in your welcome email does all the configuration for you.

Step by step

1. Find your welcome email. Open the 3CX welcome email on your computer. It contains a QR code. If you cannot find it, ask us to re-send it.
2. Install the app. On your phone, install 3CX from the App Store or Google Play.
3. Choose to scan. Open the app and choose the option to scan a QR code when it asks how you want to set up your account.
4. Point your phone at the code. Hold your phone up to the QR code on your computer screen. The app reads your extension details and configures itself.
5. Allow microphone and notifications. Say yes to microphone access and notifications, or calls will not ring through properly.
6. Make a test call. Call a colleague's extension to check audio works both ways.

If it does not go to plan

• Treat the QR code like a password - it contains your credentials. Do not forward it on, and tell us if it has gone astray.
• The code will not scan or has expired: ask us for a fresh welcome email.
• Calls ring but there is no sound: check the app has microphone permission in your phone's settings.

Still stuck?

Call us on (07) 5619 6555 or start a remote support session and an engineer will take a look. Screens move around between app versions, so if what you see does not match these steps, that is usually why.