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On-premise server support

On-premise servers, monitored and maintained

Windows Server, Hyper-V and file servers patched, monitored and backed up, with a plan for when it is time to move to the cloud.

24/7 monitoring
Patching
Lifecycle planning
On-Premise Server Support
<15 min
Average response, SLA-driven support
99.7%
Satisfaction across 1,400 rated tickets
800+
Endpoints under management
2007
Supporting Australian businesses since
The challenge

Servers still matter, when they are looked after.

01
Unpatched servers
Updates skipped because nobody wants to reboot.
02
Hardware age
Warranty expired, disks failing.
03
No documentation
Roles and dependencies nobody can explain.
What's included

Kept healthy until it is time to move.

Monitoring & alerting
Disk, services and hardware health watched 24/7.
Patch management
Scheduled, tested updates.
Backup & recovery
Image backups with test restores.
Lifecycle planning
Replace, virtualise or migrate, budgeted ahead.
Platform capabilities

Servers looked after properly.

On-premise servers still run many businesses well, when they are maintained.

01
Windows Server
Active Directory, file, print and application roles.
02
Virtualisation
Hyper-V and VMware hosts and guests.
03
Hardware monitoring
Disk, RAID, power and temperature alerts.
04
Patching
Scheduled updates with reboots planned.
05
Backup
Image backups with off-site copies.
06
Hybrid identity
Active Directory synced to Entra ID for SSO.
How we work

We set it up, support it and grow it with you.

01
Set up
Server health audit
Monitoring and backup configured
Documentation
02
Support
24/7 monitoring
Patch management
Break-fix support
03
Grow
Hardware refresh planned
Virtualisation
Migration to cloud when ready
Reliable
Faults caught early.
Faster
Tuned storage and resources.
Hybrid SSO
One identity on premise and cloud.
Planned
No surprise replacements.
Technologies we support
The platforms we work in every day.
Windows Server
Hyper-V
VMware
Dell
HPE
Veeam
Common questions

Before you call.

We start with a comprehensive IT audit of your current environment, then build an onboarding plan of up to 45 days to improve security, stability and efficiency before transitioning to ongoing management.
No lock-in contracts. We work month to month and earn it.
Our monitoring systems run 24/7 and critical alerts are escalated after-hours. After-hours emergency work is actioned at a negotiated hourly rate, agreed with you up front.
Explore more
Server-to-Cloud Migration → Cloud Servers →
Free IT assessment

Ready to stop fighting your IT?

Book a free, no-obligation IT assessment. We'll identify your biggest vulnerabilities and opportunities, and give you a clear roadmap, whether you engage us or not.

Prefer to talk? Call us directly
(07) 5619 6555
Suite 8 (West Wing), 2 Fortune Street, Coomera QLD 4209
Tell us about your business
Number of staff
We'll be in touch within one business day. No lock-in contracts.
Google Reviews

Don't take our word for it.

★★★★★
5.0 rating · 9 Google reviews
★★★★★
Google
“Xen Technologies. We called Xen in to review our cyber security and sort out general IT issues we were having. Laine was exceptional in doing just that. He brought to our attention several issues that needed actioning straight away. In a …”
T
The Bardo Health and Wellness Retreat
Google review · 9 months ago
★★★★★
Google
“Top-tier service from Laine at Xen IT. They’ve become a key partner for us when it comes to the complex technical tasks like email migrations and technical DNS problems. Fast, reliable, and zero BS. Highly recommend for any Gold Coast business needing proper IT support.”
J
Jayden O'Connell
Google review · 7 months ago
★★★★★
Google
“Laine is one of the best guys in the industry, I'd highly recommend him and Xen Technologies!”
M
Mikel Real
Google review · 5 months ago
★★★★★
Google
“Laine and his team are the absolute best. Would highly recommend them to everyone”
B
Beth De Laurence
Google review · 5 months ago
★★★★★
Google
“Laine is so easy to work with, great communication. Highly recommend.”
T
Tani Bloudell
Google review · a year ago
★★★★★
Google
“There is nothing more reassuring than having Xen Technolgies as our IT support. They are professional and reliable, problem solved in a short period of time ... highly recommend.”
F
Fat Hen Creek Campground
Google review · 3 years ago
★★★★★
Google
“Xen provided IT assistance for my business. They were prompt, professional and extremely knowledgeable. They cut through several frustrating issues with ruthless efficiency.”
B
Baker Family
Google review · 3 years ago
★★★★★
Google
“Great local msp provider. Matt and the team helped us secure our business.”
G
Greg Tosc
Google review · 4 years ago
★★★★★
Google
“Great company excellent work”
B
Brady's Softwash
Google review · a year ago
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